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Cost, pricing, & services

Common Questions

Services, products, and medications offered through Rizz are not covered by insurance.

You can manage your order preferences through our Contact Us page.

Cancel a processing order: If your order is currently processing, please reach out to us immediately. Our Care Team will strive to assist you promptly.

Cancel a shipped order: Once your order has been shipped, it cannot be returned. If you believe there was an error with your prescription, please contact us. Our Care Team is here to help.

Please note, subscription cancellation is not available within the first three months of signing up. For assistance with this or to cancel a shipped order, please email us at

Unfortunately, we cannot accept returns of prescription products for reuse or resale, and all sales are final. However, if you feel we have made an error in the filling of your prescription, please contact us.

Signatures are not required upon delivery, for the convenience of our members.

Once your order is shipped, you will receive an email link to track your shipment.

Orders are only able to be shipped on weekdays; orders placed after 5:00 PM will ship the next day.

We currently accept Visa, Mastercard, American Express, Discover, and PayPal. Additionally, if you are using your phone or tablet to sign up, we accept Google Pay and Apple Pay. Please note: Google Pay is only available when using an eligible device and Google Chrome as your internet browser. Apple Pay is only available when using an eligible device and Safari as your internet browser

We do not accept HSA/FSA cards at this time. However, you can always submit a detailed receipt after your purchase to your healthcare provider.