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Common Questions

All doctors and nurse practitioners on the Rizz platform are US-licensed healthcare professionals. Each undergoes a thorough background check and license verification process.

When you message or talk with a doctor or nurse practitioner on the Rizz platform, you can view their resume, medical license, and credentials at any time. Simply click on their name in the messaging thread in your account to access this information.

To receive treatment through Rizz, you must have visited a healthcare provider within the last three years. If you haven’t seen a healthcare provider in that time, Rizz’s service may not be suitable for you.

Rizz complements your primary care provider (PCP) rather than replacing them. It’s crucial to keep your PCP and other healthcare providers informed about your care through Rizz. You can log into your account and message the medical support team anytime to share your medical information with your PCP or other healthcare providers.

Yes, Rizz has developed telemedicine technologies allowing doctors and nurse practitioners to care for patients remotely. Every healthcare professional you interact with is licensed to prescribe medication and treat patients in your state. If you have any feedback about the platform or a complaint regarding a doctor or nurse practitioner, please contact us.

Yes, telemedicine is safe and effective when patients provide truthful, accurate, and complete information. It’s crucial to upload only your own pictures and ID during the online visit. Healthcare professionals can only be effective with accurate, current information about your case, whether through telemedicine or in-person visits.

Doctors and nurse practitioners on the Rizz platform rely solely on the information you provide during your visit and through secure chat, phone, or video. They cannot externally verify this information. Additionally, if you are prescribed medication, be sure to read the personalized treatment plan your doctor or nurse practitioner sends you before taking any medication. Reading and fully understanding this information is essential for adequately weighing the risks and benefits of the treatment.

After your online visit, a doctor or nurse practitioner will conduct their initial review of your medical history within 24 hours.

If you haven’t received a response within this timeframe, please contact us at, and we will assist you promptly.

After you’ve finished your initial online visit and a doctor or nurse practitioner has decided you’re a good candidate for telemedicine, you can speak with a doctor or nurse practitioner via messaging, phone call, or a video conference any time you like.

It depends. Telemedicine laws vary by state. A small number of states require a provider and patient to chat via video. If you live in one of those states, after your initial online visit, a doctor or nurse practitioner will reach out to set up a convenient time to chat.

In an emergency, please call 9-1-1 immediately.